Made to order means made for you
Every Geaux Sound Money piece is printed or embroidered specifically for your order. Because of that, we don't accept returns or exchanges for wrong size, wrong color, or change of mind. Please check the size guide on each product page before ordering.
Damaged, defective, misprinted, or wrong item? We'll make it right.
If your item arrives damaged, defective, or misprinted, or you receive the wrong item, you choose: a free replacement or a full refund. You don't need to send the item back.
To make a claim:
- Email paul.lowrance@me.com within 30 days of delivery.
- Include your order number and a clear photo of the issue. If several items are affected, include one photo showing all of them.
- We'll review it and get back to you with next steps.
Lost packages
If your package never arrived, contact us within 30 days of the estimated delivery date. If it's more than 5 business days past the estimated delivery date, let us know and we'll look into it.
Claims after 30 days
We're unable to accept claims submitted more than 30 days after delivery (or the estimated delivery date).
Cancellations
Orders can be cancelled within 2 hours of purchase. After that, your order goes into production and can't be changed or cancelled.